There comes the time when you need to prolong your customer's renewal dates and pause their subscriptions for a bit. Subbly gives you a solution for this one as well!


Change renewal date

Best and simplest way to do this is to simply shift customer's renewal dates to some point in the future until when you need their subscriptions cancelled. 

Remember that you can do it in batch for a chunk of your customers at the same time as well. 

Refer to this article HERE on how you can do it. 


Pause customer's subscription from inside customer portal

Customer's themselves can pause their subscriptions from inside their customer portal as well as explained HERE

If you find this solution more suitable for you you can login into your customer's profile from their profiles on Subbly and do just the same for them. 


Have any questions about this? Make sure to contact our support team!