Given the power and flexibility of our survey builder functionality, there are many edge cases and caveats you might want to take into consideration. Here we have some of the most frequently addressed on customer support chat. If there's still something unclear, you know where to find us 😂

What are surveys?

Surveys functionality on Subbly lets you build a customizable checkout flows on your product checkouts so customers can completely tailor their own box and, the best thing about it, they can change their preferences on a regular basis without having to resubscribe to the same product 😉

Please go ahead and take a look into this example here about how surveys actually work and how do they look like on the checkout ❗

Before we proceed with the regular FAQ, please see this article for more clarity on types of questions you can use on the survey and for general functionality on how you can combine them in order to create a seamless questionnaire for collecting info directly on the checkout. 

Also, there are some important considerations when it comes to changing survey questions, so please go through this article to review them. 

Can I use survey I created apart from the product checkout?

No. Surveys are integral part of the product checkout flow and thus inseparable from the actual product checkout. 

If you'd want to collect info from your customers which is not applicable or related to their actual subscription, you can use integration we have with Typeform for more streamlined solution. 

How to attach survey to a product checkout?

First of all, make sure that you have your subscription products created (you can do that from here) and your surveys setup (you can do that from here). 

After this has been done, you will need to revisit your product page and add a survey from the drop down on the Step 4 as indicated in the picture below 👇

Can I add a survey to one-time product?

Unfortunately, this is not possible at the moment 😟 This has to do with the complexity of entire survey builder functionality and with cross integration with cart functionality

However, we are working on implementing variants to one-time products which will help override this 😉

Can survey come after the checkout?

Nope. Once added to the checkout flow, surveys will always precede the actual checkout as we need to collect and fetch the data from the survey and some survey answers can play important role in determining the final price on the checkout, so putting the survey after the actual checkout wouldn't make much sense really 😕

We suggest using Typeform for collecting data non-corresponding to the actual subscription. 

For additional clarity and explanation of the survey builder functionality, please check out the video below 👇