Trial facility FAQ
Did you know that you can offer trial on your products to your customers? This can specifically come in handy if you want to coax customers whose hesitating to subscribe to your product(s) for whatever reason. If done correctly, this can work wonders on your conversion rate 💲👌🚀
Trial days and trial price can be added directly on the product creation wizard, on Step 2, right after you specify billing and shipping period and actual regular price for your product.
❗ If you don't want to offer trial to your customers, that's OK as well, just make sure to leave those fields empty in that case ❗
- Billing/shipping: monthly/monthly (ad-hoc)
- Regular monthly price: $30
- Trial period price: $10
- Trial period days: 10
- Customer subscribes to this product on 17th of February
- His trial period is initiated and he is billed for $10 on the checkout
- His trial order is generated and is queued up in the Orders section
Customer is able to cancel his subscription at any point during the trial from his customer login area. See here for more on this subject.
- Customer didn't cancel his subscription for the 10 days of trial, and on 27th of February (after 10 days of trial period) his subscription rolls over to regular monthly subscription and he is charged for $30. Order is generated.
- Subscription continues following the monthly ad hoc schedule until cancelled.
Can I add trial to one-time products?
No, these are applicable only to subscriptions.
Can trial be utilized for pre-ordering products?
No. If your products are set as available for pre-order, trial period won't apply to them (as subscriptions associated with these products are set to begin in the future).